At Shopping Store, we are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we’re here to help.
Returns
- You may request a return within 7 days of receiving your product.
- To be eligible for a return, the item must be:
- Unused and in the same condition as received.
- In its original packaging.
- Certain items such as perishable goods, personal care items, or custom-made products are non-returnable.
To initiate a return, please contact our customer support team at [your email/contact form] with your order number and reason for return.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed within 5–7 business days.
- Refunds will be credited to your original method of payment.
- In case of a partial refund (e.g., due to damaged or missing parts), only a portion of the amount may be refunded.
Late or Missing Refunds
- If you haven’t received a refund yet:
- First, check your bank account again.
- Then contact your credit card company or bank.
- If the issue persists, please contact us at [your support email].
Exchange Policy
We replace items only if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us within 3 days of delivery.
Return Shipping
- You will be responsible for paying your own shipping costs for returning your item, unless the product is defective or incorrect.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund